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CareLink Connect

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People with diabetes use the app to share data with up to five friends, family members or health care providers. The selected care partners use their smartphones to securely view pump data and insulin levels of the person with diabetes.

The app is compatible with Medtronic’s CGM (continuous glucose monitoring)  system — Guardian™ Connect — and is free to download on Apple and Android devices.

For complete information, visit Medtronic.
App Category:
  • Clinical Practice Tools
  • Data Management Platforms
  • Device Manufacturer-Provided Companion Apps
  • Remote Monitoring
Intended User:
  • Caregiver
  • Person with Diabetes

Using the app, individuals can share:

  • the last 24 hours of insulin pump and CGM data
  • high and low blood sugar notifications and alerts
  • glucose trends in graph form.

Diabetes Self-Management Education and Support (DSMES) is structured around seven diabetes self-care behaviors, known as the ADCES7 Self-Care Behaviors®. Diabetes care and education specialists can help you set priorities and work with you on improving your own management in each of the following areas:

  • Healthy Coping - Staying positive about diabetes and self-care.
  • Monitoring - Tracking data influencing diabetes outcomes.
  • Reducing Risks - Recognizing risks and adopting behaviors to prevent diabetes complications.
  • Problem Solving - Identifying and solving issues for better diabetes outcomes.

Care partners’ tablet or mobile device needs internet access to view the individual’s pump and CGM data.

For successful data syncing, individuals must:

  • use Medtronic’s MiniMed 700-series insulin pump
  • have a smartphone with mobile internet access
  • use the MiniMed Mobile app.

Is the CareLink Connect App Safe and Secure?

The CareLink Connect app requires a unique username and password for logging in. Data is also encrypted in transit to keep sensitive health information secure.

Compatibility with Electronic Health Records (EHR) systems:
No
Health Provider Access to Patient Data:
Yes
Secure Messaging or Communication Channels:
No
IOS, Android, Computer Availability:
  • iOS
  • Android
  • Computer

The app cannot:

  • work with any pump besides Medtronic’s MiniMed™ 700-series insulin pump
  • modify or analyze patient CGM data
  • control any function of the insulin pump or CGM system
  • inform treatment decisions.

  • Check the app regularly to remain logged in. The app may log out a user with prolonged inactivity, disabling notifications.
  • Keep the mobile device charged to receive notifications.
  • Open the app after the mobile device restarts to ensure the app sends notifications.
  • Turn off Do Not Disturb in the compatible mobile device settings (or include the CareLink Connect app in Do Not Disturb exceptions) to receive notifications.
  • Turn off the Digital Wellbeing feature in Android or Screen Time feature in iOS operating systems (or include the CareLink™ Connect app in the exceptions of these features) to receive notifications.

Use in Practice:

Who Is the CareLink Connect App Best Suited For?

The app is for:

  • individuals with diabetes who want to share their data with others on a compatible mobile device 
  • anyone with diabetes who uses a 700 Series Medtronic pump: 770G or 780G
  • up to five care partners, who can follow an individual with diabetes and view CGM data on the go.

How Can I Use the CareLink Connect App in My Practice?

You can recommend a person with diabetes use this app to share key data with up to five care partners.

How Does the CareLink Connect App Benefit My Patients?

Patients may have peace of mind knowing that designated family and friends can see their data and intervene in an emergency. Parents can view their children’s data when they are not with them and provide access to school or camp nurses. 

Professional Portal Availability:

Providers can use the Carelink System – Therapy Management Software tool to view patient data.

The CareLink Connect app is available at no cost, and you don’t need a prescription or license to use it.

The app can be downloaded for free on a tablet or smartphone via the App Store or Google Play store.

  • Type 1 Diabetes
  • Type 2 Diabetes
  • Pediatric
  • Gestational

Compliance:
The app is HIPAA compliant, and data is encrypted when the pump communicates with other devices, such as a blood glucose meter, transmitter and other compatible mobile devices. 

How Can I Get Support for the CareLink Connect App?

Medtronic offers a Quick Reference Guide and a CareLink Connect User Guide for troubleshooting.

Customer Service Information

Medtronic Customer Support

800-646-4633 (toll-free)

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DISCLAIMERS: 

This site and its services do not constitute the practice of medical advice, diagnosis or treatment. Always talk to your diabetes care and education specialist or health care provider for diagnosis and treatment, including your specific medical needs. If you have or suspect that you have a medical problem or condition, please contact a qualified health care professional immediately. To find a diabetes care and education specialist near you, visit the ADCES finder tool.

ADCES and danatech curate product specifics and periodically review them for accuracy and relevance. As a result, the information may or may not be the most recent. We recommend visiting the manufacturer's website for the latest details if you have any questions.

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