Find and fix device problems safely, and recognize when a problem needs more than a fix. This skill covers continuous glucose monitor (CGM) alerts and sensor errors, unexplained high glucose on a pump, telling user issues from device issues and when to escalate or involve the manufacturer.
This page brings together troubleshooting guides, backup-plan tools and device trainings.
Identifying and resolving common device issues.
Check the person before the device.
The three resources we recommend first for this skill. CE/CME credit and end dates are shown where offered; available credit varies by profession.
Why alerts fire, what to check first and how to help people respond with confidence.
Open CGM alerts guideA structured approach when glucose runs high without a clear reason, from infusion site to insulin.
Open hyperglycemia guideThe full directory of device trainings: CGMs, insulin pumps, AID systems and smart pens.
Directory mixes accredited education with manufacturer product training. Individual product trainings do not carry CE.
View device trainingsChoose a resource based on your clinical question or the setting where you’re providing care. Each is labeled by type and by how you’ll use it: Learn, Practice or Apply.
Courses, webinars and certificate programs for this skill, with current CE/CME status. Available credit varies by profession.
For educational use. Not clinical advice; does not replace clinical judgment, scope of practice, institutional policy or manufacturer instructions.
DISCLAIMERS:
This site and its services do not constitute the practice of medical advice, diagnosis or treatment. Always talk to your diabetes care and education specialist or health care provider for diagnosis and treatment, including your specific medical needs. If you have or suspect that you have a medical problem or condition, please contact a qualified health care professional immediately. To find a diabetes care and education specialist near you, visit the ADCES finder tool.
ADCES and danatech curate product specifics and periodically review them for accuracy and relevance. As a result, the information may or may not be the most recent. We recommend visiting the manufacturer's website for the latest details if you have any questions.
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