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For practice leads, managers and care teams

Build a PA-Ready Practice

Four areas to set up so every request has the right information, a clear owner and a next step. The workbook at the end of the page gives you a template for each.

Developed and reviewed by the ADCES Diabetes Technology Committee. Last reviewed [Month YYYY]

Before you use it: For educational use. Adapt roles and processes to your organization’s policies and verify payer requirements before submission.

1

Payer criteria sheet

Centralized resource for the plans you see most.

Set up
  • Create a reference for diabetes tech for the most common payers/plans.
  • Record each policy’s effective date and where to submit.
  • Review yearly and when criteria change. Still verify the current policy before each submission.
You’re set up when
  • You know where to find current coverage policies for your common payers and plans
  • You have a process for verifying requirements before submission
2

Documentation templates

Capture what a PA needs during routine care.

Set up
  • Smart phrases with blank fields for checklist items, used when clinically relevant or required by the plan.
  • A letter of medical necessity shell, approved by prescribers and stored in the EHR.
  • Update both when payer requirements change.
You’re set up when
  • Routine documentation captures information commonly needed to support technology requests
  • You have reusable PA documentation templates where appropriate
Optional AI help
Create an EHR smart phrase for prior authorization documentation

Use this prompt to create a reusable EHR smart phrase (dot phrase) with fill-in fields for documentation that may support diabetes technology prior authorizations. Adapt the resulting template to your practice and EHR. Do not enter protected health information (PHI) into a general AI tool unless your organization has approved that tool for PHI. Review the output before implementation.

Create a reusable EHR smart phrase (dot phrase) for documenting clinical information that may support prior authorization requests for [technology]. Use the following payer criteria and documentation requirements: [paste current payer criteria, if available]. Develop a structured clinical documentation template with clearly labeled, editable fill-in fields based on the relevant items in the diabetes technology documentation checklist. For example, for continuous glucose monitoring (CGM), include fields for diagnosis, most recent A1C and date, glucose monitoring frequency (if applicable), current insulin regimen, documented hypoglycemia events, and the clinical rationale for medical necessity. Include these fields when clinically relevant or required by the payer. The template should help the care team capture information during routine clinical encounters so the documentation needed to support a future PA request is available when needed. Distinguish payer-required documentation from optional supporting clinical information. Make the template concise, practical for routine clinical documentation, and easy to adapt to the practice's EHR and workflow. Include a reminder to review and update the template quarterly, and whenever relevant payer requirements change. Follow these rules: Use only the information and payer criteria I provide. Do not invent clinical facts, payer requirements, dates, outcomes, or citations. Do not imply that a test, treatment trial, or documentation element is universally required. If information is missing, identify the field that needs to be completed or verified rather than filling it in. Do not state that a coverage criterion is met unless the documentation provided supports it. Use only payer criteria or clinical references I provide. The care team must verify the final template against current payer requirements and organizational policies before implementation.

3

Renewal and continued-coverage tracking

Catch every deadline before access lapses.

Set up
  • One owner and a backup, using a secure, approved tracking system.
  • Reminders that go to that owner, not just a date in the chart.
  • Track continued-coverage requirements separately from end dates. Example: under Medicare’s CGM coverage rules, continued coverage requires a visit every 6 months (CMS). Verify the rules for the person’s plan.
You’re set up when
  • You use a secure system to track PA status and follow-up
  • You have a process for identifying upcoming authorization or continued-coverage requirements
4

Roles and handoffs

Match each task to the right person.

Set up
  • Name an owner and a backup for each task, rather than defaulting to the prescriber or DCES.
  • Finish clinical review and signatures before submission.
  • Keep an owner and a next-action date on every open request. A small practice may combine roles.
You’re set up when
  • PA responsibilities and handoffs are clearly assigned
  • Team members know where to find the PA tools and resources they need
Get started

PA-Ready Practice Workbook

One Excel file with a tab for each area. Fill it in with your team and keep it current.

  • Setup plan
  • Payer criteria
  • Renewal tracker
  • Task owners
  • Starter templates (draft)
  • How to use
Download the workbook (Excel, .xlsx) The renewal tracker holds patient information once filled in. Store it only in an approved, secure location.
Then test it

Walk one request through it

Before you adopt the setup, try it with one sample request.

  1. Can staff find the current policy?
  2. Can they assemble the documentation?
  3. Who is responsible, and do they know it?
  4. Where is the next follow-up date?
  5. What happens when that person is out?

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DISCLAIMERS: 

This site and its services do not constitute the practice of medical advice, diagnosis or treatment. Always talk to your diabetes care and education specialist or health care provider for diagnosis and treatment, including your specific medical needs. If you have or suspect that you have a medical problem or condition, please contact a qualified health care professional immediately. To find a diabetes care and education specialist near you, visit the ADCES finder tool.

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