Advancing the Field of Diabetes Care and Education

Follow this policy to return books to the Association of Diabetes Care & Education Specialists (ADCES)

Eligibility for Returns and Refunds*

ADCES cannot accept, refund, or reimburse the following under any circumstance:

• E-books after the redemption code has been emailed.
• Damaged or defective books that are not reported to ADCES within 30 business days of invoice date.
• Books in non-saleable condition, including but not limited to books with pencil, ink or highlighted markings; stains; torn pages; or damaged spines or covers)
• Reduced price books, out-of-print books or end-of-life titles.
• Shipping charges or third-party handling fees

ADCES will accept the following:

• Books received in damaged or defective condition due to an error by ADCES, provided the issue is reported within 30 business days of the invoice date.
• Books returned in their original packaging and in unused, unmarked, and undamaged condition.

Please include a copy of your invoice or other proof of purchase with your return.

Return Process

To request a return authorization, contact ADCES at 800-338-3633, Monday through Friday, 8:30 am to 5 pm CT, or email membership@adces.org. Member Services will provide instructions for returning your publication, including the return shipping address.

Refunds and Exchanges

• E-books are not eligible for refunds or exchanges after the redemption code has been emailed.
• Include a copy of your invoice or proof of purchase with your printed book return.
• Once your returned publication has been received and approved, ADCES will process your refund or exchange.
• Refunds will be issued to the original payment method within 5 to 7 business days after the return is received and approved.
• If you would like to exchange your publication for a different title, please identify the replacement publication when requesting your return authorization. Exchanges are subject to product availability. Customers are responsible for any applicable shipping fees

Shipping

• Customers are responsible for the cost of return shipping unless the return is the result of an error by ADCES or the publication was received damaged or defective.
• We recommend using a trackable shipping service (UPS, FedEx, etc.) This will ensure the items are safely returned and received in our warehouse facility.

Authorized Distributors: Please refer to your ADCES Agreement

By purchasing ADCES publications, you agree to the terms of this policy.

If you have any questions regarding our return policy, please contact ADCES at 800-338-3633.

Last updated: July 24, 2026