Patient Training & Onboarding for AID Systems: Laying the Groundwork for Success

60-minute Program
Effective dates for CE credit: 6/17/2026 – 6/17/2028

Description

This webinar provides a practical, patient‑centered look at how to deliver effective training and onboarding for automated insulin delivery (AID) systems, helping clinicians build confidence while reducing early patient drop‑off. The session explores what successful onboarding looks like from start to finish, including realistic timelines, staffing considerations, and strategies for setting clear expectations with both patients and caregivers. Participants will learn how training approaches may differ between individuals with type 1 and type 2 diabetes, and how to proactively address common fears, hesitations, and early challenges that often emerge in the first weeks of therapy. The program also highlights tools, education techniques, and follow‑up planning methods that support sustained engagement. By the end, attendees will leave with best practices for efficient training, insights into common onboarding pitfalls, and role‑specific guidance tailored for DCESs, pharmacists, and prescribers.

This webinar is the fourth in our seven-part AID series.
Part 1: Automated Insulin Delivery 101: Core Concepts & Patient Selection
Part 2: Getting to Know the AID Landscape: Current & Future Options
Part 3: Prescribing AID: Documentation, Workflow, and Team Roles
Part 5 (July 21): Clinical Follow-Up & Troubleshooting: Optimizing Outcomes in AID
Part 6 (September 24): Case Studies in AID: Real-World Scenarios
Part 7 (October TBD): Access & Affordability: Ensuring Equity in AID Therapy

Learning Outcome

Learners will report increased confidence in implementing patient-centered onboarding and training strategies for automated insulin delivery (AID) systems, including setting realistic expectations, addressing early barriers to adoption, and supporting sustained engagement for people with type 1 and type 2 diabetes.

Learning Objectives

At the end of this presentation, participants will be able to:

• Describe best practices for patient training and onboarding for AID systems.
• Estimate realistic time and staffing needs for effective AID education.
• Apply strategies to address patient concerns and reduce early therapy discontinuation.

Activity Type

This recording of a live presentation is a knowledge-based learning activity.

Learning Format

Enduring Material

Intended Audience

This activity is designed for diabetes care and education specialists, including nurses, dietitians, pharmacists, physicians, PAs, social workers, and other health care providers interested in staying up to date on current practices of care for people with diabetes and other related conditions.

Financial Support

This activity is supported by The Leona M. and Harry B. Helmsley Charitable Trust.

Access Period

You will have access to this learning activity for a period of six months after you enroll, or whenever the activity's CE credits expire (whichever comes first).

Originally presented on: 6/17/2026
Expiration date: 6/17/2028

Dana Roseman, MPH, CDCES, RDN 
Director of Technology and Applied Research 
Integrated Diabetes Services

Tavia Vital, BSN, BA, RN, CDCES, CPT 
Director of Intensive Diabetes Management
Directora de Servicios en Español
Integrated Diabetes Services

In accordance with Joint Accreditation criteria and the ACCME’s Standards for Integrity and Independence in Accredited Continuing Education, the Association of Diabetes Care & Education Specialists (ADCES) must ensure that anyone in a position to control the content of the educational activity (planners and speakers/authors/discussants/moderators) has disclosed all relevant financial relationships with any ineligible companies for the past 24 months.

Joint Accreditation/ACCME requires ADCES to identify and mitigate all relevant financial relationships with ineligible companies to ensure educational content is balanced, evidence-based, and free from bias. Disclosure information is provided to help learners recognize any relevant financial relationships and make their own informed judgments about the content. If you perceive any bias during the activity, please report it through the evaluation form.

Relevant disclosures (or lack thereof) among educational activity planners and faculty are as follows:

Planners

Dana Moreau – No relevant financial relationships      
LaurieAnn Scher, MS, RD, CDCES, FADCES – Advisor: GlucoSense; Consultant: HousecallVR

Presenters

Dana Roseman, MPH, CDCES, RDN - No relevant financial relationships
Tavia Vital, BSN, BA, RN, CDCES, CPT - Contracted Pump Trainer: Insulet, BetaBionics, Tandem, Medtronic

Peer Reviewers

Julianne Steiner, MS, RDN, CDCES – No relevant financial relationships
Charles D. Ponte, BS Pharm, PharmD, BC-ADM, CDCES – No relevant financial relationships
Ben Prohaska, PA-C - Speakers Bureau: MannKind
Jennifer Markee, LMSW, CDCES – No relevant financial relationships
Cassandra Henderson, MD, MSc, CDCES – No relevant financial relationships
Eileen Egan, DNP, FNP, CDCES, BC-ADM, FADCES – No relevant financial relationships

All relevant financial relationships have been mitigated.

The approval of this educational offering by the ADCES does not imply endorsement of specific therapies, treatments, or products discussed in the presentations.

Financial Support

This activity is supported by The Leona M. and Harry B. Helmsley Charitable Trust.

In support of improving patient care, the Association of Diabetes Care & Education Specialists is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC) to provide continuing education for the healthcare team.

	Accreditation Council for Pharmacy Education (ACPE) The Universal Activity Number is JA4008258-0000-26-264-H01-P, JA4008258-0000-26-264-H01-T. This knowledge-based activity has been approved for 1.0 contact hour(s). This statement contains information provided to NABP from the Accreditation Council for Pharmacy Education (ACPE) via CPE Monitor®. ACPE policy states paper and/or electronic statements of credit may no longer be distributed directly to learners as proof of ACPE credit. The official record of credit may be located in the learner’s e-profile in CPE Monitor.
	American Medical Association (AMA) Association of Diabetes Care & Education Specialists designates this enduring material for a maximum of 1.0 AMA PRA Category 1 Credit(s)TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
	American Nurses Credentialing Center (ANCC) Association of Diabetes Care & Education Specialists designates this activity for a maximum of 1.0 ANCC contact hour(s). This activity discusses 0.0 contact hour(s) of pharmacotherapeutic content.  The Association of Diabetes Care & Education Specialists is approved by the California Board of Registered Nursing, Provider Number 10977, for 1.0 contact hour(s).
	American Academy of PAs (AAPA) The Association of Diabetes Care & Education Specialists has been authorized by the American Academy of PAs (AAPA) to award AAPA Category 1 CME credit for activities planned in accordance with AAPA CME Criteria. This activity is designated for 1.0 AAPA Category 1 CME credit(s). Approval is valid until 6/17/28. PAs should only claim credit commensurate with the extent of their participation.

Commission on Dietetic Registration (CDR) CDR Credentialed Practitioners will receive 1.0 Continuing Professional Education unit(s) (CPEU) for completion of this activity.  Completion of this RD/DTR profession-specific or IPCE activity awards CPEUs (One IPCE credit = One CPEU). If the activity is dietetics-related but not targeted to RDs or DTRs, CPEUs may be claimed which are commensurate with participation in contact hours (One 60 minute hour = 1 CPEU. RDs and DTRs are to select activity type 102 in their Activity Log. Performance Indicator selection is at the learner’s discretion.

Association of Social Work Boards (ASWB)  As a Jointly Accredited Organization, the Association of Diabetes Care & Education Specialists is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. Regulatory boards are the final authority on courses accepted for continuing education credit. Social workers completing this course receive 1.0 general continuing education credit(s).

Successful Completion

To receive a Statement of Credit, you must participate in all identified components of the activity and complete an evaluation.

Certified Diabetes Care and Education Specialists

To satisfy the requirements for renewal of certification for the Certification Board for Diabetes Care and Education (CBDCE), continuing education activities must be diabetes related and approved by a provider on the CBDCE list of Approved Providers (www.cbdce.org). CBDCE does not approve continuing education. The Association of Diabetes Care & Education Specialists is on the CBDCE list of Approved Providers.

Board Certified Advanced Diabetes Management (BC-ADM)

CBDCE is the administering body for the Advanced Diabetes Management credentials. Continuing education programs offered by ADCES can be used toward fulfilling BC-ADM Certification and recertification requirements.

Other Health Professionals

It is the responsibility of each participant to determine if the program meets the criteria for re-licensure or recertification for their discipline.

Pricing

This webinar is FREE to ADCES members and non-members

ADCES CBs and LNGs: Please contact us at [email protected] to order a recorded webinar for a group viewing.

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